Advocacy Centre North is part of Newcastle Council For Voluntary Service

DIY Advocate Terms and Conditions

Advocacy Centre North is now called Connected Voice Advocacy (part of the Connected Voice group). If you would like information about DIY Advocate and the Terms and Conditions, please click here to go to the Advocacy section on our new website.

If you are using DIY Advocate, you should think about a few things to do with your privacy to make sure you are happy. You should also read our Privacy Policy, below.

  1. DIY Advocate keeps your personal data secure and confidential. You can choose to send your action plan to one of your contacts if you wish. If you do this, you should make sure that they know you are sending it. No one else can see it.
  2. When you send an action plan to a contact, then they will treat it as their organisation’s confidentiality policy requires. That might mean that they keep a copy on your case file. If you are not sure about this, please ask them before you send it.
  3. When you sign up for an account then this account belongs to you only. No one else can access it.
  4. The app may not log you out when you stop using it.  If you are using DIY Advocate on a computer or phone you should consider logging out if you leave the machine or device.

Privacy policy

DIY Advocate takes your privacy very seriously.

DIY Advocate is owned by Connected Voice Advocacy who are part of Connected Voice, a company incorporated in England and Wales (registration number 6681475) having its registered office at Higham House, Higham Place, Newcastle upon Tyne, NE1 8AF

By providing us with your personal information when using the app, or setting up an account to use the app, you give your consent that all personal data that you submit may be processed by us in the manner and for the purposes described below.  This Privacy Policy also forms part of our Terms of Use.

To users of the app

We understand that your anonymity is very important. We are not able to monitor the information you enter in your DIY Advocate Account. The only information we hold about you is your email address and we will not use that or share that with any other organisation.

Notification of Changes to this Privacy Policy

We may make changes to the app to add new features. As a result of these changes and if there are any changes in the law we may make changes to how we process your personal data.  If and when we make such changes, we will update this Privacy Policy so please check this Privacy Policy frequently.

How And Why We Collect User Data

DIY Advocate

Signing up for a DIY Advocate account requires a user to provide certain basic information to set up an account:

  • a valid email address – so that users have a means of resetting their password and so that the app can deliver timely and useful reminders and notifications.

Only limited DIY Advocate staff members will have access to this data.

Surveys and Evaluation Activities

From time to time DIY Advocate may run surveys through the app or website. Data submitted via the survey will be kept confidential.

Surveys may offer you the option to provide your email address for further contact from DIY Advocate’s evaluation team. This email address and any further communication will be kept confidential under the terms above. From time to time we may invite you by email to take part in further evaluation activities in which case the evaluation team will provide you with further consent and confidentiality information.

Mailing Lists and Our Newsletter

We do not currently have a mailing list or newsletter.

Disclosure and Transfer of Your Personal Data

We do not sell, rent or otherwise disclose personally identifiable information with any other parties other than as set out in this Privacy Policy. Your data is stored securely in line with data protection law.

Your personal data will not be shared with any of the Services listed on the app unless you choose to do so by sending an Action Report to them. In this case only the data you include on your Action Report is sent.

DIY Advocate’s use of Cookies and Other Technologies

DIY Advocate uses technology to collect information about the user of the app in order to provide users with a better experience by recognising the user and informing him / her of any new messages since that user’s previous visit.

DIY Advocate also uses Google Analytics to gather non-personally identifiable information on our visitors. This information helps us understand where our website traffic is coming from, how the app is being used, what articles and videos are being viewed and for how long. This is done through cookies and code which is embedded on the app and site.

Cookie Consent

To comply with the law, we need to ask for your consent to set the cookies described above. The first time you use the app, a pop-up message will appear asking for your consent to place cookies on your device.  In order to provide your consent, please click ‘continue’.  Once your consent has been provided, this message will not appear again, unless we make any changes to our practices and need to ask for your consent.  If you want to withdraw your consent, you can do so by altering the browser settings on your device.

For more information about cookies, go to: and

2. Terms Of Use

These terms of use apply to your use of our site and our DIY Advocate application (together Sites).  They are owned and operated by Connected Voice Advocacy who are part of Connected Voice, a company incorporated in England and Wales (registration number 6681475) having its registered office at Higham House, Higham Place, Newcastle upon Tyne, NE1 8AF.

Please read these terms of use carefully because, by using the Sites, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use, our Privacy Policy and that you will comply with all laws applicable to your use of the Sites.

We reserve the right to modify the Terms of Use at any time. You should therefore check the Terms of Use periodically for changes. By using this Sites after we post any changes, you agree to accept those changes, whether or not you have reviewed them.

If, at any time, you choose not to accept the Terms of Use, please do not use the Sites.

Your Use Of DIY Advocate: Your Content

You may use DIY Advocate to communicate your views, wishes and feelings to anyone you choose. In doing so we take no responsibility for the outcome of you using DIY Advocate.  You choose to share your Action Plan whenever, however and with whomever you choose. If you choose to send your statement via DIY Advocate’s email function then you are choosing to send your information over the internet.

Your personal data will not be shared with any of the Services listed on the app unless you choose to do so by sending your Action Plan to them. In this case only the data you include on your Action Plan is sent.

Connected Voice Advocacy and Connected Voice cannot be held responsible for any consequences arising from your use of DIY Advocate to send your data over the internet.

Any use of DIY Advocate to make disclosures of abuse or criminal activity is your responsibility and the responsibility of any individuals you choose to share the disclosures with.

DIY Advocate is not suitable for use in emergencies or when someone is in danger. In these circumstances please contact the emergency services.

Your Use Of DIY Advocate Materials

The materials on the Sites, such as documents, files, text and graphics, are protected by copyright, trade mark laws, design rights, database rights and other intellectual property rights, which are the property of Connected Voice or a third party. Copyright Newcastle Council for Voluntary Service 2017. All Rights Reserved.

The content available on our Sites and associated channels including YouTube and Twitter are distributed under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 Unreported license.

This means you may share our content for non-commercial purposes, as long as you attribute it to us. You may not modify, adapt or in any way exploit any content from DIY Advocate without prior written consent from us, and from all other entities with an interest in the relevant intellectual property.

Please note that some content is not made by us (eg on our blog) and in that case the legal policy of the content owner applies.

Commercial Use Of Our Content

If you are commercial or public organisation seeking to transmit our content on your own website for commercial gain, you must contact us first to seek permission. Contact us through email or write to Connected Voice, Higham House, Higham Place, Newcastle upon Tyne, NE1 8AF. If permission is granted, you may not change or delete any author attribution, trade mark, legend or copyright notice.


The Terms of Use apply only to the Sites and not to any of the sites which DIY Advocate hyperlinks to.

We assume no responsibility whatsoever for websites that DIY Advocate either hyperlinks to or otherwise refers to. In particular, we do not assume any responsibility for any information or content on such sites (including but not limited to any views, advice, opinions, advertising, or recommendations). Nor do we assume any responsibility in connection with any product or service such sites may offer. Under no circumstances will Connected Voice, its officers, employees, contractors or content providers be liable, directly or indirectly, for any loss or damage resulting from you accessing or using, or otherwise in connection with, any website either hyperlinked to or otherwise referred to on our Sites.


While Connected Voice takes reasonable steps to ensure the quality of content and information made available on DIY Advocate in general terms (other than content and information provided by users of the the Sites), neither it nor its officers, employees, contractors or content providers assume any responsibility for the accuracy, correctness, relevance, completeness or currency of the information or other content on the Sites.

The information and other content on the Sites are for general information only and are not intended to replace or substitute for the services of trained professionals. You should always promptly consult a doctor in all matters relating to physical or mental health, particularly concerning any symptoms that may require diagnosis or medical attention.

DIY Advocate does not warrant that any functions contained in DIY Advocate will always be available or will be uninterrupted or error-free, or that content and materials on DIY Advocate or the server that makes it available will be free of viruses or other harmful components. You should take appropriate precautions to ensure that any content you download is free of such viruses and other harmful content.

We control and operate the Sites from our offices in the United Kingdom. We do not represent that the content or other information provided on the Sites (including any advertising, promotion or any service) are appropriate, relevant or available for use outside the UK.

The laws of England and Wales shall govern your use of the Sites and you hereby agree to submit to the exclusive jurisdiction of the English courts.

Limitation of Liability

Except for death or personal injury caused by our negligence, DIY Advocate, its officers, employees, contractors or content providers shall not be liable for any loss or damage arising from or otherwise in connection with your use of DIY Advocate or any information, services or content on DIY Advocate.

If you have a query about this policy please email us at

Updated 18/11/19