Quality Performance Marks
We were delighted to be awarded the Advocacy Quality Performance Mark in 2016.
Jacqui Jobson, Director of Advocacy Centre North said:
“Advocacy Centre North welcomes the assessment for the QPM, particularly references to us having the client at the heart of the process and our clarity about confidentiality, empowerment and independence. The process was supportive and constructive and the team felt motivated by the opportunity to reflect on our successes.”
Read our Quality Performance Mark report 2016
Find out more at the Advocacy QPM website
We were previously awarded the Action for Advocacy Quality Performance Mark in 2011. The report said that we provide:
"an effective, committed, person centred service that showed clear understanding of independence and confidentiality and which worked tirelessly to operate in a person centred and empowering way".
Read our Quality Performance Mark report 2011
We are very proud to be awarded 'Highly Commended Runner-up' for Outstanding Advocacy Service at the National Advocacy Awards 2016.
Our policies and procedures
We have policies and procedures that cover every aspect of our work. We use these to reflect the way we work and to make sure that we maintain the highest levels of quality throughout our services. Click on our key policies and procedures below. Others are available on request.